Minimum Order Value

For web orders, we apply a minimum order value of € 100 (excl. VAT).

Shipping Costs

Within 's-Hertogenbosch (approx. 25 km radius)

Outside 's-Hertogenbosch (Netherlands)

All rates are exclusive of VAT.

Delivery Times & Express

• Stock items: delivery within 1–5 business days.
• Order items: delivery within 1–8 business days.

Delivery times are indicative and may vary during busy periods or due to intervening orders. Do you want to be sure of a delivery date? Please contact us via info@nonfoodcompany.com or call 073-6894874.

Fast Local Delivery

In the 's-Hertogenbosch region, we deliver extra fast. If you order before 10:00 AM and the item is in stock, we will deliver the same day (within the local radius). For urgent orders, always contact us.

Carriers & Damage Handling

We ship with reliable partners such as PostNL, DHL, UPS, and VDSV. All shipments are carefully packaged to prevent breakage. If transport damage occurs, we will provide a suitable solution (replacement or credit). Report damage within 48 hours with photos of the product and packaging via info@nonfoodcompany.com.

Returns

Returns are possible within 14 days of receipt, provided that:

• the item is unused;
• it is in its original packaging;
• the return notification was made within the specified period.

Exceptions: specially ordered or personalized items (e.g., with printing/customization) cannot be returned, unless the manufacturer agrees.

A 25% restocking fee may be applied to accepted returns.

Register a Return

1. Send an email to info@nonfoodcompany.com with your order number, item(s), and reason for return.
2. You will receive return instructions and (if applicable) a return label or form.
3. Pack the items securely; include the return form.

Return costs are generally borne by the customer, except in the case of incorrect delivery or damage caused by us.

Return Rates (guideline)

The following scale is an indication; actual costs will be charged 1-to-1 based on carrier and weight/volume.

Non-conforming returns (signs of use, damaged/missing packaging) will not be credited and will not be returned.